Private Hire Coaches Cambridge

Booking Conditions

1 Application
These conditions apply whether a booking has been made verbally or in writing. The hirer acts on behalf of all passengers travelling on the vehicles. Where the hirer is a group or company an individual must be named as responsible person.

The hirer is responsible for the actions of all passengers and any additional costs incurred due to the actions of those travelling. We will only accept instructions from the hirer or the nominated representative. If you do not wish to be bound by these terms and conditions you have the right to cancel, which must be in writing and within seven days.

2 Quotations
Quotations will be given based on the most direct/economical route based on the information provided by the hirer. The route will be at the discretion of the company or its employee unless particularly specified by the hirer.

Quotations are valid for 28 days unless specified. All quotations given will be subject to the company having a suitable vehicle available at the time the quotation is accepted. All quotations are for coach and driver only, additional charges will be separately identified and will be the hirer's responsibility unless otherwise specified.

3 Use of Vehicles
The hirer cannot assume use of the vehicle between outward and return journeys nor for it to remain at the destination for the hirer's use unless this has been agreed in advanced.

4 Driver Hours
Law regulates the operational hours of the driver and the hirer is therefore responsible for ensuring the hire keeps to the times agreed by the company. Neither the hirer nor any passenger will delay or interrupt a journey in such a way that the driver is at risk of breaching regulations relating to driving hours and duty/working time.

If a breech becomes likely to occur the hirer will be responsible for the additional cost incurred unless it falls outside the control of the hirer.

5 Time Variation
The company reserves the right to levy an additional charge for any additional mileage or time other than that agreed at the time of booking. This charge will be in accordance with the formula of £30 per hour and 150 pence per mile.

The vehicle will depart at those times agreed by the hirer and it is the responsibility of the hirer to account for all passengers at those times. The company is not liable for the driver following instructions from the hirer.

6 Seating Capacities
At the time of booking the company will agree and specify the seating capacity of the vehicle to be supplied. The hirer must not load this vehicle beyond this capacity.

7 Animals
No Animals other guide/hearing dogs notified in advanced may be carried on any vehicle without prior written agreement.

8 Payments
Any deposits requested must be paid the date stated and payment in full must be made before commence of the hire unless otherwise agreed by the company. We reserve the right to add interest at the rate of 2% per calendar month after the date by which payment should have been made.

9 Cancellations by Hirer
a) If the hirer wishes to cancel a booking the following charges will apply: 7-1 days to hire 50%, on day of hire 75%.
b) The cost of any accommodation /meals/entrance tickets and travel tickets etc. which have already been purchased in advance at the request of the hirer will be charged to the hirer.
c) Cancellations due to inclement weather will be charged as above.

10 Cancellation by the company
In the event of an emergency, riot, strike, restraint of labour or a happening of any event over which the company has no control (including adverse road and weather conditions) the company may by returning all money paid and without further or other liability cancel the contract.

11 Vehicle to be provided
The company reserves the right to provide a larger vehicle than that specified at no additional charge. The company reserves the right to substitute another vehicle/s (including vehicles of another operator) for all or part of hire subject to such substitutes being of equivalent quality.

12 Breakdown and delay
The company gives advice on journey times in good faith. However, as a result of breakdown and traffic congestion or other events beyond the control of the company, journeys may take longer than predicted and arrival times cannot be guaranteed.

Alterations made to pickups and or journey's specified by the hirer will be at their own risk. In these circumstances the company will not be liable for any loss or inconvenience suffered by the hirer or passengers as a result.

13 Agency arrangements
If the company hires in vehicles or arranges other facilities such as accommodation, meals, ferries, admission tickets or any other service provided by another supplier at the request of the hirer it does so as agent for and on behalf of the hirer. Terms and conditions imposed by other suppliers shall be binding on the hirer as if they had directly contracted such services and the hirer shall indemnify the company against any loss or claim in respect of a breach of those suppliers' terms and conditions.

14 Package Travel regulations
If the hirer organises other elements of a package in addition to the transport, they may be defined as an organiser or retailer for the purpose of the package travel/package holiday regulations. In this instance the company cannot accept any liability that maybe incurred for loss or damage that should have been the responsibility of the hirer if they were the legally defined organiser or retailer.

When the company acts as an organiser or retailer in respect of these regulations it will issue separate conditions of trade relating to such liabilities and responsibility.

15 Passengers property
The hirer accepts that the driver shall be the judge as to what extent passenger's property is carried. Large/heavy or bulky items may not be able to be carried so the hirer must notify the company in advance of such requirements.

The company's liability for loss or damage, however caused, is limited to £500 per bag or case and an overall limit of £1000 maximum per passenger. Responsibility falls on the hirer to ensure that items above this value are insured separately. Any items of lost property recovered from the vehicles will be held at the company's premises and will be subject to the current passenger carrying vehicle regulations for lost property.

16 Conduct of passengers
The driver is responsible for the safety of the vehicle at all times and may remove any passenger whose behaviour prejudices safety or is in breach of the passenger carrying vehicle, conduct of passengers regulations. The hirer is responsible for any damage or soiling caused to the vehicle by any passenger during the hire.

Where the hire is to a sporting event the hirer should be aware of the legal requirements relating to alcohol on vehicles (contained in the sporting events control of alcohol act).

17 Complaints
In the event of a complaint about services provided, the hirer should endeavour to seek a solution at the time with assistance from the driver or the company. If this did not provide a remedy, complaints should be submitted in writing within 21 days of the date of hire.

18 Notices
No poster, bill or notice is to be displayed on any vehicle without the consent of the company or driver.

19 Refreshments and Alcoholic drinks
Other than on a vehicle fitted expressly for that purpose, food and drink (including alcoholic beverages) may not be consumed on the vehicle without the consent of the company.

20 Medical Conditions
It is the responsibility of the hirer to notify the company of any passenger who is travelling with a known medical condition or has a severe illness.

21 Surcharges
Where a booking has been confirmed and there is in excess of 30 days before the departure date, the company reserves the right to pass on any increases in the cost of fuel/road tolls and government taxes (UK or Foreign).

Upon notification of any surcharge the hirer may cancel the booking subject to the cancellation charges in paragraph 9. In this instance the company's liability will be limited to the cost of the hire.